FAQ

Change password and email address
How can I change my password or email address? You can change your password at any time and as often as you like. Simply log in with your user data and navigate to the account settings to change your login details.

Have you forgotten your password? Click on "Forgot password" on the login page and enter the email address you used when registering. We will send you a link by email that you can use to set a new password.

Orders and payments
Is there a minimum order value? No, there is no minimum order value at 4D OUTFITTERS.

When must the order be paid? The total cost of your order will be charged when the order is received.

What payment methods does 4D OUTFITTERS Concept Store offer? We offer the following payment methods: credit card, instant bank transfer, PayPal, Klarna invoice and AmazonPay. Simply select the appropriate payment method during the ordering process.

Shipping and delivery
How much does shipping cost?
Austria : GLS standard shipping costs €4,95-, express shipping €15.95. Standard shipping is free for orders over €200,-.
Germany: GLS standard shipping costs €4,95-. Standard shipping is free for orders over €200,-.
Switzerland: GLS standard shipping costs €19,95-. Additional costs for Swiss VAT and customs duties apply upon delivery.

Can I pick up the goods myself from the 4D OUTFITTERS Concept Store in Bregenz? Yes, self-collection is free. Please visit us in our shop in Bregenz.

Which countries do we deliver to? We deliver within Austria, Germany, Belgium, France, Italy, Luxembourg, the Netherlands, Switzerland, Liechtenstein and many other countries.

Returns and exchanges
How can I return an order? You can return items within 14 days without giving any reason. To exercise your right of withdrawal, send us a clear statement by email.

How do I get my money back? The refund will be made within 14 days of receiving your notification of cancellation. We will use the same payment method that you used for the original transaction.

What do I do if I receive a defective package? If a defective package is delivered, we recommend that you sign with reservations and take pictures for documentation. You are also welcome to refuse to accept the package.

Can I exchange an item? No, unfortunately we do not offer an exchange service. Send the item that does not fit back to us with the return slip and re-order the desired item in our online shop.

Additional Services
How can I add a personal greeting card? Select a suitable greeting card in our online shop and write your text in the comment field when completing your order. We will add the text to your card.

Do you offer a loyalty program for repeat customers? Yes, we do. Our loyalty program is called 4D INSIDER CLUB, where you can collect stars with every purchase. As your number of stars increases, you will receive special offers and can purchase discount codes. Customers who register on www.4doutfitters.com are automatically enrolled in our loyalty program. Start collecting stars today!

Contact
How can I contact customer service? You can reach us by email at service@4doutfitters.com or by phone at +43 676 3008643 or direct with WhatsApp. We are happy to help you!